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Terms of Service

Effective date: 1 January 2025 · Last updated: June 2026

These Terms of Service govern your use of the Kaizen Skyline Services website and all logistics, compliance, and aviation services we provide.

1. Acceptance of Terms

By accessing our website or engaging Kaizen Skyline Services for any freight, logistics, aviation, or compliance service, you agree to be bound by these Terms of Service.
If you do not agree with any part of these terms, you must not use our services or website.
These terms apply to all clients, visitors, and users of our website and services.

Kaizen Skyline Services provides freight forwarding (air, sea, road), customs clearance, aviation logistics (including AOG support), regulatory compliance advisory, and business setup services.
All services are subject to availability, applicable regulations, and the specific terms agreed in individual service agreements or quotations.
We act as a freight forwarder and logistics intermediary. Actual carriage is performed by contracted airlines, shipping lines, road carriers, and customs brokers.
Service terms, timelines, and rates quoted are valid for the period stated in the quotation. Quotes are not binding until confirmed in writing.

You are responsible for providing accurate, complete, and timely information regarding your shipments, cargo nature, declared value, and documentation.
You must ensure that all goods tendered for shipment are lawful, properly packaged, and correctly described in accordance with applicable regulations.
You are responsible for ensuring compliance with export control laws, sanctions, and import regulations at the destination country.
Misdeclaration of cargo, value, or nature is a serious offence and may result in penalties, seizure of goods, and termination of our services.

Our liability for loss, damage, or delay to cargo is limited to the lower of the actual value or the limits prescribed by applicable conventions (Warsaw Convention, Hague-Visby Rules, CMR) or our standard trading conditions.
We are not liable for delays caused by customs authorities, regulatory holds, force majeure events, acts of god, strikes, or circumstances beyond our control.
We are not liable for consequential, indirect, or punitive losses including loss of business, revenue, or profits.
Cargo insurance is the responsibility of the shipper unless specifically arranged through Kaizen Skyline Services as a separate service.
Claims for loss or damage must be notified in writing within 7 days of delivery (or expected delivery) and supported with documentation.

All invoices are due within the credit period stated in the invoice or agreed in writing. Standard payment terms are 15 days from invoice date unless otherwise agreed.
We reserve the right to charge interest on overdue amounts at 18% per annum (1.5% per month).
We hold a lien over cargo and documents in our possession until all outstanding amounts are settled.
Rates are subject to fuel surcharges, currency adjustments, and carrier-imposed surcharges which may change without notice.

Dangerous goods must be declared in full and handled in accordance with IATA DGR, IMDG Code, or applicable road transport regulations.
We reserve the right to refuse any shipment that we believe poses a safety, legal, or reputational risk.
Prohibited items include but are not limited to: contraband, narcotics, counterfeit goods, weapons, and items banned under Indian or international law.

All content on this website including text, graphics, logos, and software is the property of Kaizen Skyline Services and protected by applicable intellectual property laws.
You may not reproduce, distribute, or create derivative works from our content without prior written permission.

These Terms of Service are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Gurugram, Haryana.
We encourage resolution of disputes through direct negotiation or mediation before pursuing legal proceedings.
Nothing in these terms limits our right to seek injunctive or other equitable relief in any court of competent jurisdiction.

We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with a revised effective date.
Continued use of our services after changes constitutes acceptance of the updated terms.
For material changes, we will make reasonable efforts to notify existing clients via email.