Privacy Policy
Effective date: 1 January 2025 · Last updated: 16 June 2026
Kaizen Skyline Services ("we", "our", "us") is committed to protecting your privacy. This policy explains what data we collect, how we use it, and your rights.
1. Information We Collect
- Personal identification information (name, email address, phone number, company name) when you submit a quote request, contact form, or register for the KaizenTech platform.
- Shipment and logistics data including origin, destination, cargo details, AWB numbers, and tracking information provided by you or generated through our services.
- Usage data such as IP address, browser type, pages visited, and time spent on our website, collected automatically via cookies and analytics tools.
- Business documentation including invoices, packing lists, and customs declarations shared with us for the purpose of providing freight and compliance services.
2. How We Use Your Information
- To provide, operate, and improve our freight forwarding, aviation logistics, and compliance services.
- To process quote requests, shipment bookings, and customs documentation on your behalf.
- To communicate with you about your shipments, service updates, regulatory changes, and account information.
- To comply with applicable laws, customs regulations, and government reporting requirements in India and destination countries.
- To send periodic updates or promotional communications — you may opt out at any time by contacting us.
3. Data Sharing & Disclosure
- We do not sell, trade, or rent your personal information to third parties.
- We share data with trusted service partners — airlines, shipping lines, customs brokers, inland transporters — strictly to fulfil your shipment requirements.
- We may disclose information to government authorities, customs departments, and regulatory bodies as required by law.
- In the event of a business merger or acquisition, your data may be transferred to the successor entity under the same privacy commitments.
4. Data Retention
- We retain shipment and customs records for a minimum of 7 years as required under Indian customs and GST regulations.
- Personal contact information is retained for as long as you maintain a business relationship with us, or until you request deletion (subject to legal retention requirements).
- Website usage data and analytics are retained for up to 24 months.
5. Cookies
- Our website uses essential cookies to ensure basic functionality and session management.
- We use analytical cookies (e.g., Google Analytics) to understand how visitors use our site and improve the user experience.
- You may disable cookies through your browser settings; however, some features of the site may not function correctly without them.
6. Data Security
- We implement industry-standard security measures including SSL/TLS encryption, access controls, and secure data storage to protect your information.
- Access to personal and shipment data is restricted to authorised personnel who need it to perform their job functions.
- While we take all reasonable steps to protect your data, no method of transmission over the internet is 100% secure.
7. Your Rights
- You have the right to access, correct, or request deletion of the personal information we hold about you, subject to applicable legal retention obligations.
- You may withdraw consent for marketing communications at any time by emailing us at info@kaizenskyline.com.
- For data-related requests or complaints, please contact our team and we will respond within 30 business days.
8. Third-Party Links
- Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.
9. Changes to This Policy
- We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.
- Continued use of our services after changes constitutes acceptance of the updated policy.
10. Contact Us
- For any questions, concerns, or requests regarding this Privacy Policy, please contact:
- Kaizen Skyline Services, Gurugram, Haryana, India
- Email: info@kaizenskyline.com
- Phone: +91 93192 14888