A leading MRO (Maintenance, Repair, and Overhaul) provider in Southeast Asia reached out urgently when a Boeing 737 was grounded due to a missing hydraulic actuator. This part was critical for the aircraft’s next flight, and delays were already threatening to cascade into major schedule disruptions and revenue losses.
⚙️ Our Approach
Within minutes, our 24×7 command center activated AOG emergency protocols. Our operations team immediately sourced the required part from a certified supplier in Europe and initiated a dual-mode transport strategy — combining onboard courier (OBC) and charter aircraft to minimize downtime.
While the part was en route, we coordinated with customs authorities at both ends. Thanks to our prior clearances and experience with pre-documented customs entries, ground handling teams were ready before the part touched down. All formalities, including duty exemptions, were handled in parallel — not sequentially — saving precious time.
🔍 Execution Highlights
- Activated AOG team within 15 minutes of request
- Arranged charter jet with OBC in under 2 hours
- Enabled pre-clearance for customs and airport security
- Delivered the part directly to the MRO’s secure zone
- Maintained continuous communication with client ops throughout
✅ Services Used
- AOG Response
- Onboard Courier (OBC)
- Charter Flight Logistics
- Customs Pre-Clearance
🎯 Impact
A client faced roadblocks shipping lithium-ion batteries (DG Class 9) into Germany due to inconsistent documentation and labeling. Our team stepped in, reclassified the shipment, prepared IATA-compliant paperwork, and rerouted the cargo through a certified gateway airport. Our DG-trained personnel supervised loading and coordinated with handlers for zero delay.
Services Used: DG Handling, Documentation, Customs Clearance, Routing
Impact: Shipment cleared in 24 hours; avoided rejected cargo and delayed assembly
